How to Make a Claim Against a Chinese Supplier: A Practical Guide

When goods from a Chinese supplier arrive defective, late, or not as ordered, acting quickly and preserving evidence often decides the outcome.

Step 1: Preserve the evidence

• Keep the contract, purchase order, packing list, invoice, and payment records.
• Photograph and record the goods; consider an independent inspection report.
• Save all emails and chat messages (WeChat, WhatsApp) with the supplier.

Step 2: Identify your legal basis

Your claim may be based on a quality defect, late-delivery penalty, packaging issues, or non-conforming goods. A clear legal basis is essential before negotiating or litigating.

Step 3: Negotiate or escalate

Many cases are resolved through a lawyer’s letter or commercial negotiation. If that fails, you may file a lawsuit in a Chinese court or initiate arbitration. Asset preservation (property freezing) is particularly useful when the supplier’s financial situation is unclear.

Step 4: Watch the time limits

Both quality-inspection periods and the statute of limitations are strictly time-bound. Consult a lawyer early so you do not lose your rights.

Tip: The best time to act is right when the problem appears. The sooner you move, the more complete your evidence — and the more options you have.